Toll payment
Modernisation of the billing system
We have expanded our services in the customer portal. Your statements are now accessible and easier to read. The billing content is more clearly structured and more comprehensible.
Will the content of the billing documents change?
In addition to the familiar content, the toll statement and the itemised journey list also include credit notes and recalculations (corrections) resulting from complaints. Separate documents are no longer created for this purpose. Tariff parameters that are permanently stored for each vehicle, such as the emission class and the CO2 emission class, are shown separately.
The itemised journey list in CSV format contains a new column for the cancellation fee.
Important : Please check whether you need to make any adjustments to your systems as a result.
You will find the billing documents explained further down on this page.
Further information on the modernisation of the billing system
Toll statement
If you are registered as a customer with Toll Collect, the toll will be billed once a month. You will then receive the toll statement as a download in the Toll Collect customer portal or by post on request.
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Rounding example (PDF, 213 KB)
The toll to be paid is calculated according to the route sections travelled on. The route sections were determined by the German government. All sections and section lengths are published by the Federal Logistics and Mobility Office (BALM) at www.mauttabelle.de .
The toll is calculated individually for each route section and is rounded to two decimal places. Then the toll amounts for all sections are added together. This may mean that the toll to be paid differs from the expected toll. The following example serves to illustrate this effect:
Itemised journey list
If you wish, you can also receive a monthly itemised journey list. The vehicle, route, journey time and other toll-relevant information are listed. You can see exactly how your toll fees have been calculated in this way. You will receive the itemised journey list as a PDF and csv file to download in our customer portal or by post on request.
Journey details
The journey details are available to all registered customers in the customer portal. Individual log-on numbers can be entered here once the itemised journey list has been received. With this, customers receive detailed information on each individual section.
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An original copy of an anonymised toll statement
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Detailed information on all points of a toll statement
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Toll statement complaint form Guide (PDF, 711 KB)
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An original copy of an anonymised itemised journey list.
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Registered customers can also request an itemised journey list each month. An example with explanations can be found here.
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To download a csv sample file, please right-click on the link. You can then open the file with a suitable program on your computer.
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Registered customers can enter individual log-on numbers in the customer portal and receive detailed information at section level. An example can be found here.
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Registered customers can enter individual log-on numbers in the customer portal and receive detailed information at section level. An example with explanations can be found here.
